DSS Check In
Designed for Social Services
The latest technology to improve Customer Service!
You can replace the traditional paper sign in sheet with a kiosk using an Apple iPad touch screen for a low cost, efficient Check-In System. When your customer signs in, the system instantly notifies your staff without interrupting anyone. The information is automatically sorted and presented on existing office computers. Your staff can then respond faster, having the needs of the visitor before they greeet them. Customer information is stored for long term statistics and reporting giving management valuable documentation as to workloads and trends.
Organization
DSS Check In automatically sorts and organizes customers into a check list shown on all network computers. Organize customers with up to 12 departments and 12 reasons per department. The customer list becomes a checklist for staff.
HIPAA Compliant
DSS Check In is one of the only queuing systems on the market that is HIPAA Compliant. Our systems adhere to HIPAA regulations with encryption and privacy policies & procedures. Our Business Associate Agreement is available for review on our login page.
Track Wait Times
Do you know exactly what your wait times are? Accurate time stamps provide documentation and statistics to help manage your office. Reports will give traffic volumes by the hour, wait times and overall staff performance
Accurate Time and Date
Let's face it. Customers don't estimate time very well. An accurate time stamp will document the moment a customer checks in, when they were helped and when they left.
Improved Response Times
DSS Check In will sort visitors and notify the correct department or staff member. Unlike a paper sheet, multiple staff can monitor the lobby and respond directly.
Document & Report
Having your customer check in information in a database allows you to generate valuable reports. Document each visitor. Track office volume, wait times and performance.
Business Associate Agreement included
In compliance with HIPAA Regulations, our system provides you with a BAA from the moment you login. All our systems are encrypted at rest and in motion. We actively track and maintain the policies and procedures required by HIPAA & HITECH
Features & Benefits
- Reduce reception work load
- Document exact customer arrival time
- Collect reason and sub-reason for visit
- Ask basic check in questions
- Time stamp each step of the visit
- Management Reports
- Statistics to help business efficiency
- Unlimited data included
- Unlimited Free Training included
- Unlimited Support included
Scan the QR to Check In
Expand your waiting area to outside
The QR code has brought forth ways to help with social distancing and contactless sign in. Customers can scan the QR code with their cell phone and sign in using the same questions as your kiosk. The QR automatically checks your location to make sure the customer is close to the location. Post the QR code on parking signs, entry ways and doors to expand your waiting area.
Build an attractive & secure kiosk
The kiosk should be one of the first things customers see, so make it attractive. We suggest an Apple iPad and our best selling floor stand. Customers walk right to it and sign in at the front door. This gets them signed in quickly, notifies your staff member and reduces the small talk at the reception counter.
Computer Displays show active customers
As customers sign in, the information is passed to the live displays. Staff members can acknowledge, message and check out the customers as they are taken care of. Each step is time stamped for management reporting and statistics.
Free Training Included
Unlimited Support & Training
We are happy to get you started and get the most from a Check In System. As soon as your system is setup, we can schedule a short training call to walk you and your team through setup and the daily usage of our system. During this call you can ask questions, tailor the system to your business and get a real feel for how it's going to help organize your customers.
Talk with live people for Training & Support
Real Customer Service
We answer the phone!
We believe in real customer support!
Talk to a human and get your questions answered without delay.
Business Hours: 9a-6p Eastern
727.578.6100
Free Trial
No Obligation - No Risk
We are happy to give you a Free 14 day trial of the check in system software. Our staff will help you set up the system to fit your office and even connect your hardware. Many offices do not need hardware to get started as they use the Mobile Check In for visitors to sign in.
No Credit Card needed
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